Airbnb Message Automation for Hosts in Portugal

Airbnb messages can be automated!

Timely communication is one of the easiest ways to improve guest experience, reduce repetitive questions, and increase your Airbnb ratings. That’s where Airbnb scheduled messages come in.

In this guide, I’ll show you exactly how to set up scheduled messages on Airbnb, what messages to automate, and smart tips to avoid sounding robotic.

Why Scheduled Messages Matter for Airbnb Hosts

Scheduled messages help you:

• Respond instantly without being online

• Set clear expectations for guests

• Reduce repetitive questions (Wi-Fi, check-in, checkout, parking)

• Improve review scores and response rate

• Save hours every month—especially with multiple listings

Guests feel supported, and you stay sane.

Option 1: Using Airbnb’s Built-In Scheduled Messages (Native & Free)

Airbnb includes basic automation directly inside the platform.

Step-by-Step: How to Create a Scheduled Message on Airbnb

1. Log in to Airbnb

2. Go to Inbox

3. Click Scheduled messages

4. Select Create scheduled message

5. Choose:

   • Listing (or all listings)

   • Trigger event

   • Message content

6. Save

That’s it—Airbnb will now send that message automatically.

Available Airbnb Message Triggers

Airbnb lets you schedule messages based on events such as:

• Immediately after booking

• A few days before check-in

• Day of check-in

• During the stay

• Day before checkout

• After checkout

Each message is sent automatically based on the guest’s reservation timeline.

Best Messages to Automate (Examples)

1. Booking Confirmation Message

Sent right after booking.

“Thanks for booking! We’re excited to host you. I’ll be sending check-in details closer to your arrival. Let me know if you have any questions.”

2. Pre-Arrival Message (2–3 Days Before Check-In)

“Hi

{{Guest First Name}},

Just a heads-up that check-in instructions will be sent tomorrow. Let me know your arrival time if you already know it.”

The curly {{}} is a variable that is automatically replaced by Airbnb with the guests first name.

3. Check-In Day Message

“Welcome!
Here are your check-in details, Wi-Fi info, and house guide. Have a great stay!”

4. Mid-Stay Check-In Message

“Hope you’re enjoying your stay! Let me know if there’s anything you need or if something isn’t perfect.”

5. Checkout Reminder

“Just a reminder that checkout is tomorrow at 11:00. Thanks again for staying with us—safe travels!”

6. Review Reminder (After Checkout)

“Thanks for staying with us! If you enjoyed your visit, we’d really appreciate a review. We’ll be leaving one for you as well 😊”

Option 2: Using Automation Tools (More Control & Advanced Flows)

Airbnb’s built-in scheduler is great—but limited.

External tools such as lodgify Airbnb check-in automation toolallow you to:

• Personalize messages dynamically

• Send links (check-in forms, guides, Wi-Fi pages)

• Trigger messages based on guest actions

• Integrate WhatsApp, email, or PDFs

• Handle compliance steps (tourist tax, registration, check-in forms)

This is especially useful for:

• Hosts with multiple properties

• Hosts in regulated markets (like Portugal)

• Hosts who want a professional guest journey

How to Avoid Sounding Robotic

Automation should feel human, not copy-paste.

Tips:

• Use the guest’s first name

• Keep messages short and friendly

• Avoid over-sending

• Write like you speak

• Don’t automate sensitive conversations

Good automation feels invisible.

Common Mistakes to Avoid

• ❌ Sending too many messages

• ❌ Overloading guests with instructions too early

• ❌ Forgetting to update messages per listing

• ❌ Using cold or overly formal language

Final Thoughts

Scheduled messages are one of the highest-impact, lowest-effort improvements you can make as an Airbnb host.

Start with Airbnb’s built-in scheduler. As you grow, consider automation tools that handle check-in flows, compliance, and guest communication in one place. Your guests will feel cared for—and you’ll reclaim your time.