Terms and Conditions

1. INTRODUCTION AND ACCEPTANCE

Thank you for choosing Eazy AL, hereinafter referred to as "Eazy AL", "we", "our".

By subscribing to or using, in any way, the Eazy AL service, third-party websites or applications (collectively, the "Eazy AL Service" or "Service"), or by accessing any content or material made available by Eazy AL through the Service (the "Account" or "Content"), the Eazy AL User, as well as any user dependent on them by virtue of the subscribed Plan ("User"), is entering into a contract with Eazy AL.

The Service Agreement entered into between the User and Eazy AL (collectively referred to as the "Parties") consists of these Terms and Conditions ("Terms"), the Privacy Policy, and any other additional terms to which the User agrees, which are collectively referred to as the "Agreements".

Please read the Agreements carefully, as they contain essential information about the Eazy AL Services provided to you, and any costs, fees, and charges that we will apply to you. The Agreements also include information about future changes to the Agreements, automatic renewals, limitations of liability, and privacy information.

Please ensure that you have read and understood the Agreements, that you accept them, and that you agree to be bound by them. If you do not agree with or cannot comply with the Agreements, you may not use the Eazy AL Service or any Eazy AL Account.

In order to use the Eazy AL Service and have access to the Account, the User must:

(1) be 18 years of age or older and (2) have the legal capacity to enter into this contract with Eazy AL and not be prevented from doing so under any applicable legislation.

The User guarantees that any registration information submitted to Eazy AL is true, accurate, and complete, and agrees to keep it updated at all times.

2. CHANGES TO THE AGREEMENTS

2.1. The Agreements may be updated, amended or replaced periodically, in whole or in part, without prior notice, and the updated version shall apply to any transaction, action or omission of the Parties.

2.2. Eazy AL will provide visible communication of the updated Agreements as it deems most appropriate and according to the circumstances, for example, by displaying a visible notice on the Service or by sending an electronic communication; in other cases, prior notice of the changes will be sent.

2.3. The User should periodically review the Agreements to confirm any changes that may have been made by Eazy AL.

2.4. If you do not wish to continue using the Service under the new version of the Agreements, you may terminate the Agreements by contacting us via the following email: info@eazyal.com.

2.5. The User's continued use of or access to the Service after any updates, changes or replacements have occurred constitutes the User's express consent to those updates, changes or replacements.

3. EAZY AL PLAN SUBSCRIPTION

3.1. Services and Plans

3.1.1. Eazy AL provides a platform for managing stays, offering, in particular, a property management system, communication with relevant regulatory and government bodies, issuance of tax documents through integrated software, processing of applicable local tourist taxes, stay reports, expense management, current accounts, guidebooks, communication with guests, and issuance of smart lock codes.

3.1.2. Eazy AL Services are provided through various plans. Eazy AL offers a free-tier plan with limited functionality, as well as paid plans (collectively, the "Plans" or, individually, the "Plan").

3.1.3. The User is solely responsible for subscribing to their Plan within their Account, as well as for changing the subscribed Plan through the plan management settings in their Account.

3.1.4. Any change to the Plan by the User, including an upgrade or downgrade of the Plan, will have immediate effect.

3.1.5. Eazy AL will not reimburse any retroactive payments for changes to the User's Plan, nor will it make any type of transfer or transmission of the User's Plan under any circumstances.

3.2. Codes and Other Offers

If you received a promotional code or other offer provided or sold by or on behalf of Eazy Al for access to a Plan ("Code"), the terms and conditions presented along with the Code may also apply to your access to the Service, and you agree to comply with those terms and conditions.

3.3. Free Tier

3.3.1. Eazy AL offers a free-tier plan with limited access to the Service at no cost ("Free Tier"). The features, limitations, and conditions of the Free Tier are as described on the Eazy AL website.

3.3.2. Eazy Al reserves the right, at its sole discretion, to modify, restrict, or discontinue the Free Tier at any time, without prior notice and without liability, to the fullest extent permitted by law.

3.3.3. Users on the Free Tier may upgrade to a paid Plan at any time through their Account settings.

3.4. Payment Terms

3.4.1. Subscription to paid Plans will be made via Credit Card, Google Pay, Apple Pay, Revolut Pay, or Direct Debit (SEPA), with the subscription being monthly, semi-annual, or annual ("Period").

Note: Adjust payment methods to match what you actually support.

3.4.2. Subscription to paid Plans is charged automatically and in advance for the corresponding subscription period. Failure to pay by the User will result in the immediate cancellation or downgrade of the Service.

3.4.3. The price of the Services is subject to updates and changes without prior notice, which will be published on the Eazy Al website or in the User Account, with the price in effect at any given time applying to Service renewals.

3.4.4. The price of the Service indicated by Eazy Al is subject to VAT at the legal rate in force, as well as any fees, taxes, or obligations that may be created or applied.

3.4.5. The User is responsible for paying any fees, taxes, or tax obligations arising from the use of the Service.

3.5. Service Cancellation

3.5.1. In the event of a breach of the Agreements, Eazy Al may, at any time and without prior notice, suspend or cancel any User's Account, as well as refuse any and all use of the Service, current or future.

3.5.2. Eazy Al reserves the right to refuse, at any time, the provision of the Service to any individual or legal entity, national or foreign, regardless of the reason and without the need for justification.

3.5.3. Cancellation of the Service, regardless of the reason or method, implies the deletion of the Account and any associated settings, as well as the inability to access it, exempting Eazy Al from any liability that the cancellation may cause to the User. The content of the Account and deleted information cannot be recovered by Eazy Al.

3.5.4. Cancellation of the Service by the User must be done by the User themselves through the account and plan management settings within their Account.

3.5.5. Eazy Al will not reimburse any retroactive payments for early cancellation of the Service by the User.

4. RIGHT OF USE AND COPYRIGHT

4.1. The Service and Account are the property of Eazy Al.

4.2. Eazy Al grants the User a personal, non-transferable, limited, non-exclusive, and revocable license to use the Eazy Al Service (the "License"), in accordance with the Plan subscribed to by the User. The License remains in effect until terminated by the User or Eazy Al.

4.3. The User understands and accepts that the Service, as well as its structure, organisation, and source code, constitute valuable trade secrets, and therefore will not, in particular: (a) create derivative works; (b) decompile; (c) reverse engineer; or (d) attempt, in any way, to discover the source code of the Service.

4.4. The User warrants and agrees that they will not modify, adapt, duplicate, copy, reproduce, redistribute, reuse, or transfer, whether for consideration or free of charge, permanently or temporarily, for any purpose, the Eazy Al Service or Account, as well as visual design elements or concepts, without the express written authorisation of Eazy Al, under penalty of incurring civil and/or criminal liability.

4.5. Within the scope of the right of use granted, the User is prohibited from using the Service or Account for, in particular: (a) any illegal purpose; (b) soliciting third parties to perform or participate in any illegal acts; (c) infringing or violating the intellectual property rights of Eazy Al or owners of Third-Party Applications; (d) submitting false or misleading information; (e) uploading files or transmitting viruses or any other type of malicious code that affects the functionality or operability of the Service; (f) spam, phishing, pharming, pretexting, spidering, crawling, or scraping; and (g) interfering with or circumventing the features of the Service.

4.6. Violation of any of the obligations set forth above entitles Eazy Al to restrict, suspend, or cancel, without any right to compensation or reimbursement, access to the Service by the infringing User.

4.7. All Eazy Al trademarks, trade names, logos, domain names, and any other Eazy Al brand features ("Eazy Al Brand Features") are the exclusive property of Eazy Al. The User is not granted any rights to use the Eazy Al Brand Features outside the scope of these Agreements.

4.8. The User may not use the trade names, logos, or any other characteristics of the Eazy Al brand, as well as the content and information of the Service or Account, in order to falsely associate themselves, expressly or implicitly, with Eazy Al or any service provided by it.

4.9. The User grants Eazy Al the right to use, without restriction, the User's trade names, logos, or any other brand characteristics in promotional and marketing content.

5. THIRD-PARTY SOFTWARE

5.1. The Eazy Al Service may be integrated with third-party software and services ("Third-Party Applications") to provide the User with content and/or services. These are included in the Eazy Al Service and are licensed to the User under the terms of use imposed by the providers of the Third-Party Applications.

5.2. The User understands and accepts that Eazy Al does not promote and is not responsible, in any way, for the behaviour, functionality, or content of any Third-Party Application or for any transaction that the User may conduct with the provider of any Third-Party Application.

6. EAZY AL ACCOUNT TERMS OF USE

6.1. In order to be granted access to the Service, the User must provide their first and last name, a valid email address, as well as any mandatory information requested by Eazy Al. The User is solely responsible for the accuracy of this information.

6.2. Eazy Al informs you that the protection of your personal data is a priority and that it complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

6.3. To learn how Eazy Al protects your privacy, the rules applicable to the processing of your personal data, your rights, and how you can manage your consents, please consult our Privacy Policy.

6.4. The User is responsible for all content entered into the Account and for all activity that occurs within it, even if entered by other users with access to the Account. By submitting or disclosing any content from or relating to the Account in publicly accessible areas of the Service, the User acknowledges and declares ownership of such content, assuming full responsibility for it and exempting Eazy Al from any and all liability.

6.5. Each individual or legal entity may hold only one Service access account, without prejudice to being able to designate other Users depending on the subscribed Plan.

6.6. The Account login may only be used by a single User; sharing the login with multiple people is not permitted. The Service subscriber may create as many additional user logins as their Plan allows.

6.7. When other users are designated (specifically the User's employees), the User subscribing to the Service is solely and exclusively responsible for making them aware of the Privacy Policy and these Terms and Conditions.

6.8. The User is fully responsible for maintaining the security of their Account and password. Eazy Al is not responsible for any loss or damage resulting from the User's failure to comply with these security obligations.

7. SERVICE LIMITATIONS AND CHANGES

Eazy Al will make all reasonable efforts to ensure the continuous operation of the Eazy Al Service. Exceptionally, technical or maintenance difficulties may occur, resulting in temporary service interruptions.

7.1. Maintenance

7.1.1. Eazy Al or the providers of any Third-Party Applications may schedule or cancel maintenance actions or performance upgrades related to the Service or Third-Party Applications whenever deemed necessary.

7.1.2. Eazy Al will make every reasonable effort to give the User prior notice of maintenance or upgrade actions, in order to minimise the impact on the User's use of the Service.

7.1.3. In the event of urgent maintenance, Eazy Al will make every effort to give the User prior notice, and the User accepts that it may not always be possible to provide such notice.

7.2. Suspension and Modification of Service

7.2.1. To the extent permitted by law, Eazy Al reserves the right to periodically and at any time modify or discontinue, temporarily or permanently, functions and features of the Service, with or without prior notice. Eazy Al will refund the amount paid by the User whenever the total and permanent discontinuation of the Service occurs before the end of the Subscription Period, proportional to the remaining Subscription Period.

7.2.2. Eazy Al will make every effort to ensure that failures and interruptions to the Service occur with the least possible impact on the User. Eazy Al will not be liable to the User or third parties for any damages that may result from the interruption, alteration, or discontinuation of the Eazy Al Service or any function thereof, or for any failure to access the Service Account by the User.

7.2.3. The User's continued use of the Service after any modifications or discontinuations constitutes express consent to such modifications and/or discontinuations.

8. WARRANTY AND LEGAL NOTICE

8.1. Eazy Al will make every effort to provide the Service in the best possible way. However, the User understands and accepts that the Service is provided "as is", "in the state of the art available", without any express, implied, or conditional warranty of any kind.

8.2. The User hereby expressly accepts that the use or inability to use the Service is entirely at their own responsibility and risk. The Service is provided "as is" and "as available" for use, without any representation, warranty, or condition, express or implied, including implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.

8.3. Eazy Al does not guarantee, in particular, that: (i) the Service will meet your specific needs; (ii) the Service will be uninterrupted, timely, secure, or error-free; (iii) the results obtained from the use of the Service will be accurate or reliable; (iv) the quality of the Account, Services, Third-Party Applications, content, or other products, information, or materials purchased or obtained through the Service will meet your expectations; and (v) any errors or omissions in the Service will be corrected.

8.4. Eazy Al uses hosting partners and suppliers to provision the hardware, software, networks, storage, and related technologies necessary to run the Service, and therefore is not responsible for any non-compliance or failures caused by these partners or suppliers.

8.5. Eazy Al is not responsible for any information, content, or configuration entered or performed by the User on the Service.

8.6. The User understands and accepts that all information entered or carried out in the Service, whether through electronic data transmission, data import, or manual entry — including but not limited to accommodation units, regulatory system connection settings, channel manager synchronisations, invoicing, payments, guest data, reservation data, and stay prices — is the sole responsibility of the User and/or the entities transmitting or acquiring said information. Eazy Al is not responsible for any incorrect, corrupted, or unavailable information, transaction, or functionality on which the Service depends.

8.7. Eazy Al is not responsible for any failure to comply with any legal obligation imposed on the User, including errors in the processing of any tax, fee, or tariff, or the submission of any regulatory filings or reports required by applicable law.

8.8. Neither Eazy Al nor any Third-Party Application owner guarantees that the Service is free from malware or other malicious components.

8.9. The User expressly understands and accepts that Eazy Al and its legal representatives, directors, employees, affiliates, agents, interns, suppliers, and service providers will not be liable for any loss, claim, or damages, whether direct, indirect, incidental, punitive, special, or consequential, of any kind, including without limitation lost profits, loss of revenue, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from the use of the Service, any Third-Party Application, or any other claim related to the use of the Account and/or Service, to the fullest extent permitted by law.

8.10. The non-exercise, in whole or in part, of the rights or powers granted to Eazy Al arising from the Agreements does not imply a waiver of such rights or powers or cause their forfeiture.

9. SUBCONTRACTING — DATA PROCESSING AGREEMENT (GDPR)

In the course of its business, Eazy Al carries out various personal data processing activities on behalf of the User, with the User being considered the data controller as defined by the GDPR (Regulation (EU) 2016/679).

In compliance with Article 28 of the GDPR, by accepting these Terms and Conditions, the User and Eazy Al freely and in good faith enter into a data processing agreement, which shall be governed by the following clauses.

9.1. Definitions

9.1.1. Agreement means the present data processing agreement, included in these Terms and Conditions.

9.1.2. Contract means the Service Provision Contract entered into or to be entered into between the Data Controller ("User") and the data subject ("Client").

9.1.3. Personal data means information relating to an identified or identifiable natural person (data subject), as defined in Article 4(1) of the GDPR.

9.1.4. Processing of personal data means any operation or set of operations performed on personal data, whether or not by automated means, as defined in Article 4(2) of the GDPR.

9.1.5. Data controller means the natural or legal person which determines the purposes and means of the processing of personal data (the User).

9.1.6. Subcontractor (Processor) means a natural or legal person which processes personal data on behalf of the data controller (Eazy Al).

9.1.7. Personal data breach means a security breach that accidentally or unlawfully leads to the destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

9.2. Object, Purpose, Nature and Duration

9.2.1. Personal data will be processed for the following purposes:

(a) Compliance with legal and regulatory obligations to which the User is subject within the scope of its activity;

(b) Execution of the Service Provision Contract, including reservation management, data processing for payment, and management of the contractual relationship between the User and its Clients;

(c) Contacting the User's Clients, including managing communications between the User and its Clients;

(d) Statistical analysis purposes.

9.2.2. The processing of personal data shall preferably be carried out by automated means, but may, when management and organisational reasons so require, be carried out by non-automated means.

9.2.3. The duration of the processing of personal data will be equivalent to the term of the Service Provision Contract between Eazy Al and the User.

9.3. Types of Personal Data and Categories of Data Subjects

9.3.1. The personal data processed relates to the following categories of data subjects: potential clients (natural persons) of the User, current clients (natural persons) of the User, and former clients (natural persons).

9.3.2. Eazy Al will process all personal data of the User's clients that allow their identification (e.g., name, civil identification number, address), invoicing for services rendered (e.g., tax identification number), as well as compliance with legal obligations imposed on the User (e.g., nationality, country of residence).

9.3.3. Eazy Al will refrain from processing the special categories of data provided for in Article 9 of the GDPR on behalf of the User, unless a lawful exception applies under that article.

9.3.4. The processing may include other categories of data subjects whenever necessary for compliance with this Agreement and the GDPR.

9.4. Processing of Personal Data

9.4.1. The personal data processed shall be limited to that which is necessary for the full execution of the Contract between the User and their Client.

9.4.2. The User expressly authorises Eazy Al to process all personal data necessary for managing the booking calendar, regulatory communications, and all operations essential to the proper execution of the Service Provision Contract.

9.4.3. Eazy Al is also expressly authorised to process all personal data of the Client that proves necessary for compliance with national or European legislation, as well as the Service Provision Agreement.

9.4.4. The processing carried out by Eazy Al on behalf of the User will only take place for the period necessary for the intended purposes, without prejudice to any reporting, tax, or other obligations that require processing for a longer period.

9.4.5. The personal data processed by Eazy Al will belong to individuals of legal age, in accordance with applicable national legislation.

9.4.6. Whenever it is necessary to process personal data belonging to minors, the regime resulting from applicable national legislation shall apply.

9.4.7. With regard to all personal data processed on behalf of the User, Eazy Al guarantees that it will:

(a) Only process said data (i) to the extent necessary for fulfilment of the Service Provision Contract, (ii) under terms agreed in writing with the User, and (iii) based on the User's instructions;

(b) Not transfer control of the User's Clients' personal data to third parties except upon documented instructions from the User;

(c) Not process or use the User's Clients' personal data for purposes prohibited by law or other than those necessary for proper execution of the Contract.

9.4.8. Before commencing any processing, and at any subsequent time, Eazy Al will inform the User if any instruction from the User violates applicable law, or if Eazy Al is bound by any legal requirements that make compliance with the User's instructions impossible.

9.4.9. Upon written request, Eazy Al will provide the User with all records of personal data processing carried out on their behalf, within a maximum period of 5 (five) days from receipt of said request.

9.5. Rights and Obligations of the Data Controller

9.5.1. It is the User's responsibility, as the Data Controller, to implement the technical and organisational measures necessary to ensure that processing is carried out in accordance with applicable legislation.

9.5.2. The rights of personal data subjects under the GDPR must be exercised with the User, as the data controller.

9.5.3. The User is obliged to provide Eazy Al with documented instructions on the manner and purposes of the processing of personal data, particularly regarding any data transfers to third countries or international organisations.

9.5.4. Documented instructions include all those provided for in this Agreement, the Service Provision Contract, and any future written instructions from the User to Eazy Al.

9.5.5. The obligation in clause 9.5.3 does not apply where processing is imposed on Eazy Al by applicable Union and/or national law.

9.5.6. The User will analyse and decide, within a reasonable timeframe, on requests for authorisation transmitted by Eazy Al regarding the potential engagement of another subcontractor.

9.5.7. The User may object to intended changes regarding the number or replacement of other subcontractors.

9.5.8. The User undertakes to respond to communications from Eazy Al indicating that any instruction may violate data protection regulations.

9.5.9. At the end of the service provision contract, the User must inform Eazy Al of the destination of the personal data it holds (deletion or return) within 10 days.

9.5.10. The User undertakes to cooperate with the supervisory authority whenever requested.

9.6. Rights and Obligations of the Processor (Eazy Al)

9.6.1. Eazy Al accepts that the User is responsible for the processing of personal data that Eazy Al processes in the context of providing services.

9.6.2. Eazy Al will process personal data only according to documented instructions from the User, in accordance with Article 28(3)(a) of the GDPR.

9.6.3. Eazy Al will ensure that any person acting on its authority who has access to personal data will only process it in accordance with the User's instructions.

9.6.4. Eazy Al will maintain complete, accurate, and up-to-date written records of all categories of processing activities performed on behalf of the User.

9.6.5. Eazy Al will assist the User in fulfilling their obligation to respond to data subject requests under Chapter III of the GDPR.

9.6.6. Eazy Al will provide cooperation, assistance, and information to the User to ensure compliance with Articles 32 to 36 of the GDPR, including security measures, data breach notifications, and data protection impact assessments.

9.6.7. At the end of the provision of services, Eazy Al will delete or return personal data to the User according to the User's choice, unless retention is required by applicable law.

9.6.8. Eazy Al shall provide the User with all relevant information to demonstrate GDPR compliance, including for audits and inspections.

9.6.9. Eazy Al will notify the User whenever it becomes aware of a personal data breach (see Section 9.10).

9.6.10. Eazy Al will collaborate with the User on data protection impact assessments when requested.

9.6.11. Eazy Al declares awareness of and undertakes to comply with all obligations directly applicable to processors under data protection legislation.

9.6.12. Eazy Al reserves the right to seek recourse against the User for any compensation it is obliged to pay on behalf of the User arising from conduct for which the User is responsible.

9.7. Confidentiality and Security of Processing

9.7.1. Eazy Al ensures that individuals authorised to process personal data have undertaken a confidentiality agreement or are subject to appropriate legal confidentiality obligations.

9.7.2. Eazy Al will implement appropriate technical and organisational measures to ensure a level of security adequate to protect the rights of data subjects, taking into account the most advanced techniques, costs, nature, scope, context, and purposes of the processing.

9.7.3. Eazy Al declares that it has the technical and organisational means to comply with the GDPR and applicable legislation, and meets all conditions to fulfil its obligations under this Agreement.

9.7.4. Security measures shall include, whenever possible:

(a) The ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems and services;

(b) The ability to restore availability of and access to personal data in a timely manner in the event of a physical or technical incident;

(c) A process for regularly testing, assessing, and evaluating the effectiveness of technical and organisational measures.

9.7.5. Eazy Al has implemented appropriate procedures and technical measures to ensure compliance with the User's instructions regarding personal data.

9.7.6. Eazy Al has implemented measures to ensure: (i) response to data subject requests in accordance with applicable legislation; and (ii) the exercise of the rights of data subjects.

9.7.7. Eazy Al also has technical and organisational resources designed to: (a) update, change, or correct personal data at the User's request; (b) cancel or block access to personal data upon instruction; and (c) ensure the flagging of personal data files or accounts as needed.

9.8. Use of Sub-processors

9.8.1. Eazy Al will not engage another subcontractor without the User's prior written authorisation (specific or general).

9.8.2. The User hereby authorises Eazy Al, in general terms, to use another subcontractor to fulfil the Service Provision Agreement and to process personal data on behalf of the User.

9.8.3. This authorisation includes the possibility of legal consultation with an external entity for data protection compliance purposes.

9.8.4. In the case of general authorisation, Eazy Al will inform the User of any intended changes regarding the increase or replacement of subcontractors, giving the User the opportunity to object.

9.8.5. Eazy Al will impose on any sub-processor the same data protection obligations as set out in this Agreement, ensuring appropriate technical and organisational measures for GDPR compliance.

9.8.6. If a sub-processor fails to comply with its data protection obligations, Eazy Al remains fully responsible to the User.

9.9. Information Security

9.9.1. Eazy Al will keep the User's customers' personal data separate from data processed on behalf of third parties.

9.9.2. Eazy Al will adopt and maintain appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

9.9.3. Physical security measures include (by way of example): (i) logical separation of data, (ii) use of backups, (iii) storage of documents in locked rooms with restricted access.

9.9.4. Logical security measures include (by way of example): (i) pseudonymisation or encryption of personal data, (ii) access control, (iii) restriction of access through user accounts with specific permissions, and (iv) activity logs.

9.9.5. Eazy Al will adopt appropriate measures to safeguard the security of electronic communications, including confidentiality of communications and prevention of unauthorised access.

9.10. Personal Data Breach

9.10.1. Eazy Al will notify the User, without undue delay (never exceeding 48 hours after becoming aware), of any personal data breach.

9.10.2. The notification shall include: (a) a detailed description of the breach; (b) the type of data affected; (c) the categories and approximate number of data subjects affected; (d) the name and contact information of the Data Protection Officer or other contact point; (e) a description of likely consequences; and (f) a description of measures taken or proposed to address the breach.

9.10.3. If all information cannot be provided at once, it will be provided in phases without undue delay.

9.10.4. Eazy Al will take immediate steps to investigate and mitigate the effects of any breach, in agreement with the User.

9.10.5. Eazy Al will not make available or publish any communication regarding a breach without the User's prior approval.

9.10.6. The User will be solely responsible for determining whether to notify affected data subjects and/or competent authorities, unless Eazy Al is legally obligated to do so.

9.10.7. The User must approve the content of any notifications to third parties regarding the breach.

9.10.8. Eazy Al will provide all necessary assistance regarding notifications.

9.10.9. Eazy Al will keep the User informed of all assessments and action plans in response to any breach.

9.10.10. Eazy Al will provide any reports related to the breach to the User.

9.11. Deletion of Personal Data

9.11.1. Upon written request from the User, Eazy Al will securely delete or return all personal data after termination of the Service Agreement or when processing is no longer necessary, and will securely delete any existing copies, unless retention is required by law.

9.11.2. If Eazy Al is unable to return personal data due to a legal prohibition or court order, it guarantees the confidentiality of the data and will not process it further.

9.12. Data Protection Impact Assessment

When requested, Eazy Al will provide the User with all necessary information to demonstrate GDPR compliance, assist with impact assessments, and collaborate to mitigate identified privacy risks.

9.13. Right to Audit

9.13.1. Eazy Al will provide the User with information necessary to demonstrate compliance with this Agreement.

9.13.2. Eazy Al authorises the User to carry out audits or inspections, provided that: (a) the audit does not involve third-party data; (b) external auditors are bound by confidentiality clauses; and (c) audits are carried out on working days between 10:00–13:00 and 15:00–18:00 with 10 working days' prior notice.

9.13.3. The User shall bear all expenses related to the exercise of the right to audit.

9.14. Data Transfer

9.14.1. As a rule, Eazy Al shall not transfer personal data to any entity outside the European Union.

9.14.2. When necessary for the execution of the Service Agreement, Eazy Al may transfer data to countries outside the EU in accordance with applicable legislation, for hosting, technical subcontracting, backup, and service development purposes.

9.14.3. Eazy Al is not permitted to transfer personal data to countries that do not guarantee an adequate level of protection in accordance with the GDPR.

9.15. Requests for Information Regarding Personal Data

9.15.1. Eazy Al will immediately notify the User of any request received from a data subject regarding their personal data.

9.15.2. Eazy Al shall provide full cooperation and assistance regarding such requests.

9.15.3. The User shall be solely responsible for responding to data subject requests. Eazy Al may only respond when requested in writing by the User.

9.15.4. The User grants Eazy Al the power, upon written request from a data subject, to rectify their data or introduce contractual changes, and Eazy Al must inform the User whenever a rectification is made.

9.15.5. The powers in clause 9.15.4 may be revoked by the User at any time.

9.15.6. When information regarding personal data is requested by law, court order, or notification, Eazy Al will immediately notify the User and provide full cooperation.

10. FORCE MAJEURE

Neither Party shall be liable to the other for failure to perform its obligations under the Agreements if such failure is caused by a state of emergency, act of God, war, civil unrest, riot, epidemic, storm, fire, strike, or any other similar cause beyond the reasonable control of the affected party, provided such occurrence could not be prevented or avoided by the reasonable diligence of that party.

The affected Party shall immediately notify the other Party and provide reasonable evidence of the causes affecting its performance.

If the aforementioned causes cannot be mitigated within 2 (two) months of the date of occurrence, the other Party shall have the right to terminate this contract, and neither party shall have the right to claim any compensation arising from this contract.

11. APPLICABLE LAW, JURISDICTION AND SEVERABILITY

The Agreements are governed, in all matters not covered herein, by Portuguese law.

In the event of a dispute regarding the validity, interpretation, or application of this contract, Eazy Al and the User will endeavour, through all possible means of dialogue and reconciliation, to reach a mutually agreed solution.

If an agreement cannot be reached, any disputes shall be submitted to the court that is competent under applicable Portuguese law.

Should any clause of the Agreements be found wholly or partially invalid, void, or unenforceable, such clause shall be deemed deleted, with the remainder of the Agreements remaining in force.

The Agreements are one and indivisible; the obligations assumed are inseparable, and it is not possible to partially denounce, terminate, or breach them.