Terms and Conditions
Last updated: 08/05/2026
EazyAL is a commercial name operated by Daniel Xavier de Oliveira, a sole trader
(trabalhador independente) registered in Portugal under NIF 316024449
Email: info@eazyal.com
("Provider", "we", "us")
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SCOPE AND ACCEPTANCE
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1.1 These Terms and Conditions ("Terms") govern the access to and use of the
EazyAL platform and all related services (collectively, the "Service"), a
compliance automation tool designed to assist short-term rental hosts in
Portugal with their SIBA, INE, IPHH, and related regulatory obligations.
1.2 By registering for an account or using the Service in any way, you
("User", "you") agree to be bound by these Terms. If you do not agree, do
not use the Service.
1.3 Where you are acting as a consumer (a natural person acting outside your
trade, business, or profession), additional consumer protections apply as set
out in these Terms and under applicable Portuguese and EU law.
1.4 These Terms are available in a format that can be saved and reproduced,
in compliance with Decree-Law 7/2004 of 7 January.
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2. DEFINITIONS
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"Account" A registered user account on the EazyAL platform.
"Business User" A User acting in the course of a trade, business, or
profession.
"Consumer" A natural person acting outside their trade, business, or
profession, as defined in Decree-Law 24/2014 and the
Consumer Protection Act (Law 24/96).
"Content" Any data, text, files, or materials uploaded or submitted
to the Service by the User.
"Subscription" A paid plan granting access to specific Service features
for a defined period.
"Service" The EazyAL web platform and associated tools for short-term
rental compliance automation in Portugal.
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3. ACCOUNT REGISTRATION
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3.1 To access the Service you must create an Account by providing accurate,
complete, and current information, including your name and email address.
3.2 You are responsible for maintaining the confidentiality of your account
credentials and for all activity that occurs under your account. You must
notify us immediately at info@eazyal.com if you suspect unauthorised use.
3.3 You must be at least 18 years old to register. By registering, you
confirm you meet this requirement.
3.4 We reserve the right to suspend or terminate accounts that contain false
information or that violate these Terms.
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4. DESCRIPTION OF THE SERVICE
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4.1 EazyAL provides compliance automation tools to support Portuguese
short-term rental hosts with obligations including, but not limited to:
SIBA (Sistema de Informação de Base de Alojamento), INE statistical
reporting, IPHH guest registration, and manual/digital guest documentation.
4.2 The Service is provided "as a digital service" within the meaning of
Decree-Law 83/2021 of 18 October, which implements Directive (EU) 2019/770.
4.3 EazyAL is a tools and automation platform. It does not constitute legal
advice and does not guarantee full regulatory compliance on your behalf.
You remain solely responsible for your obligations as a short-term rental
operator under Portuguese law. We strongly recommend that you verify all
submissions and filings independently.
4.4 We reserve the right to modify, update, or discontinue features of the
Service with reasonable prior notice, except where an update is required for
security or legal compliance reasons, in which case it may be applied
immediately.
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5. SUBSCRIPTIONS AND PRICING
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5.1 Subscription plans and applicable fees are described on
link (or as otherwise communicated to you before
purchase). All prices are shown in euros and include applicable VAT (IVA)
at the current Portuguese rate unless stated otherwise.
5.2 Subscriptions are billed on the cycle stated at the time of purchase
(monthly or annual). Payment is due in advance.
5.3 Where payment is processed by a third-party payment provider (e.g.
Stripe), their terms of service also apply to the transaction.
5.4 We will provide you with a valid fiscal receipt (recibo/fatura) for all
payments, identifying us by our NIF .
5.5 We reserve the right to change pricing at any time. Price changes will
be notified at least 30 days in advance. Continued use of the Service after
a price change takes effect constitutes acceptance of the new price.
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6. RIGHT OF WITHDRAWAL (CONSUMERS ONLY)
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6.1 If you are a Consumer and you purchased a Subscription through our
website (a distance contract), you have the right to withdraw from the
contract without giving any reason within 14 calendar days from the date
of conclusion of the contract, in accordance with Decree-Law 24/2014.
6.2 WAIVER OF WITHDRAWAL RIGHT: If you request that we begin performing the
Service before the 14-day withdrawal period expires, and you acknowledge
that you will lose your right of withdrawal once the Service has been fully
performed, you must check the relevant box during checkout. Where the
Service has been partially performed at the time of withdrawal, you will
owe a proportionate payment for the services actually rendered.
6.3 To exercise your right of withdrawal, you must notify us of your
decision by an unambiguous statement (e.g. a letter by post or email to
info@eazyal.com) before the withdrawal period expires. You may use the
model withdrawal form below (its use is not mandatory):
───────────────────────────────────────────────────────────────── MODEL WITHDRAWAL FORM (Complete and return this form only if you wish to withdraw) To: [YOUR FULL LEGAL NAME] / EazyAL Address: [YOUR ADDRESS] Email: [CONTACT EMAIL] I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [description of service] Ordered on (*) / received on (*): _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature (only if this form is notified on paper): _______________ Date: _______________ (*) Delete as appropriate. ─────────────────────────────────────────────────────────────────
6.4 If you withdraw within the deadline, we will reimburse all payments
received from you, without undue delay and in any event no later than 14
days from the day we receive your withdrawal notice. We will use the same
payment method you used for the initial transaction, unless you expressly
agree otherwise.
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7. CANCELLATION AND TERMINATION
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7.1 You may cancel your Subscription at any time via your Account settings
or by contacting us at info@eazyal.com. Cancellation takes effect at the
end of the current billing period; you will retain access to the Service
until that date.
7.2 No refunds are issued for the unused portion of a paid billing period
after the withdrawal window has passed, except as required by applicable law
or as otherwise stated in any specific plan description.
7.3 We may terminate or suspend your access to the Service immediately,
without prior notice, if you breach these Terms, or if continued provision
would be unlawful. In such cases, Business Users have no right to
compensation; Consumer rights under Portuguese law are not affected.
7.4 Upon termination for any reason, your right to use the Service ceases
immediately. We will retain your personal data only as required under our
Privacy Policy and applicable law.
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8. CONFORMITY OF THE DIGITAL SERVICE (CONSUMERS — DL 83/2021)
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8.1 Where you are a Consumer, we are obliged to provide the Service in
conformity with the contract throughout the subscription period, as required
by Decree-Law 83/2021 of 18 October.
8.2 If you believe the Service does not conform to the contract, please
contact us at info@eazyal.com. We will assess your complaint and, where
non-conformity is confirmed, we will remedy it free of charge within a
reasonable time and without significant inconvenience to you.
8.3 Where remedy is impossible or cannot be provided within a reasonable
time, you may be entitled to a proportionate price reduction or termination
of the contract.
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9. USER OBLIGATIONS AND ACCEPTABLE USE
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9.1 You agree to use the Service only for lawful purposes and in accordance
with these Terms.
9.2 You must not:
(a) use the Service to process data relating to properties or guests
without the appropriate authorisation under Portuguese short-term
rental law (Regime do Alojamento Local, DL 128/2014 and subsequent
amendments);
(b) attempt to gain unauthorised access to any part of the Service or
its infrastructure;
(c) upload or transmit any content that is unlawful, defamatory,
fraudulent, or that infringes third-party rights;
(d) reverse engineer, decompile, or attempt to extract the source code
of the Service;
(e) use the Service in a way that could damage, disable, or impair its
availability or performance.
9.3 You are responsible for the accuracy and legality of all Content you
upload or submit through the Service.
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10. INTELLECTUAL PROPERTY
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10.1 All intellectual property rights in the Service, including its software,
design, documentation, and trade marks (including the "EazyAL" name and
logo), are owned by or licensed to the Provider.
10.2 These Terms grant you a limited, non-exclusive, non-transferable,
revocable licence to use the Service solely for your own lawful purposes
in connection with short-term rental compliance in Portugal.
10.3 You retain ownership of all Content you upload. By uploading Content,
you grant us a limited licence to process and use that Content solely to
provide the Service to you.
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11. LIMITATION OF LIABILITY
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11.1 Nothing in these Terms limits or excludes liability for death or personal
injury caused by negligence, fraud or fraudulent misrepresentation, or any
other liability that cannot lawfully be excluded under Portuguese law.
11.2 To the maximum extent permitted by applicable law, we are not liable for:
(a) indirect, consequential, or special loss;
(b) loss of profits, revenue, data, or business opportunities;
(c) loss arising from your reliance on the Service as a substitute for
independent legal, tax, or regulatory advice;
(d) fines, penalties, or sanctions imposed by SIBA, INE, IPHH, SEF/AIMA,
or any other Portuguese authority.
11.3 For Business Users, our total aggregate liability arising out of or in
connection with the Service in any 12-month period shall not exceed the
total subscription fees you paid to us during that period.
11.4 Consumer rights under Portuguese law, including under the Consumer
Protection Act (Law 24/96) and DL 83/2021, are not affected by this clause.
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12. DATA PROTECTION AND PRIVACY
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12.1 We process personal data as required to provide the Service, in
accordance with Regulation (EU) 2016/679 (GDPR) and Law 58/2019 (the
Portuguese implementing law). Full details are set out in our Privacy Policy
at LINK TO PRIVACY POLICY, which forms part of these Terms.
12.2 The data we collect includes: name, email address, property information,
and guest data you enter into the Service. The legal bases for processing are:
(a) Contract performance — to deliver the Service you subscribed to;
(b) Legitimate interests — to improve and secure the Service;
(c) Legal obligation — where required by law.
12.3 We do not sell your personal data to third parties.
12.4 Your rights under GDPR include the right to access, rectify, erase,
restrict processing of, and port your personal data. To exercise any of
these rights, contact us at info@eazyal.com.
You also have the right to lodge a complaint with the Portuguese data
protection authority, the CNPD (Comissão Nacional de Proteção de Dados),
at www.cnpd.pt.
12.5 As you process guest personal data through the Service in connection with
your legal obligations (e.g. SEF/AIMA registration), you act as an
independent data controller in respect of those guests. You are responsible
for ensuring you have an appropriate legal basis for that processing.
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13. COOKIES
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Not used
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14. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION (ADR)
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14.1 If you have a complaint about the Service, please contact us first at
info@eazyal.com. We will acknowledge your complaint within 5 business days
and aim to resolve it within 15 business days.
14.2 In accordance with Law 144/2015, if you are a Consumer and we cannot
resolve a complaint between us, you have the right to refer the dispute to
a certified Alternative Dispute Resolution (ADR) entity. The following
entity is competent to handle consumer disputes in the provision of
electronic services in Portugal:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Website: www.cniacc.pt
14.3 You may also use the European Commission's Online Dispute Resolution
platform at http://ec.europa.eu/consumers/odr/ for cross-border disputes.
14.4 Use of ADR is voluntary and does not affect your right to bring
proceedings before a Portuguese court.
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15. APPLICABLE LAW AND JURISDICTION
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15.1 These Terms are governed by and construed in accordance with Portuguese
law.
15.2 For Consumer Users: any dispute shall be subject to the exclusive
jurisdiction of the Portuguese courts, and specifically the court of your
domicile as permitted by applicable consumer protection law.
15.3 For Business Users: any dispute shall be subject to the exclusive
jurisdiction of the courts of Madeira Island, Portugal.
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16. AMENDMENTS
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16.1 We may amend these Terms from time to time. We will provide at least
30 days' prior notice of material changes via email or a prominent notice
within the Service.
16.2 If you do not accept the amended Terms, you may terminate your
Subscription before the changes take effect. Continued use of the Service
after the effective date of an amendment constitutes acceptance.
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17. MISCELLANEOUS
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17.1 Severability. If any provision of these Terms is found to be invalid or
unenforceable, the remaining provisions continue in full force and effect.
17.2 Entire agreement. These Terms (together with the Privacy Policy and
Cookie Policy) constitute the entire agreement between you and us with
respect to the Service and supersede all prior representations or
agreements.
17.3 No waiver. Our failure to enforce any provision of these Terms on one
occasion does not constitute a waiver of our right to enforce it on another.
17.4 Assignment. You may not assign your rights or obligations under these
Terms without our prior written consent. We may assign our rights to a
successor to our business.
17.5 The website may use cookies and analytics technologies as described in the Privacy Policy
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18. CONTACT INFORMATION
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Provider: Daniel Xavier de Oliveira
Trading as: EazyAL
NIF: 316024449
Email: info@eazyal.com
Website: https://www.eazyal.com